How to Contact our Support Team (Help desk)

You can reach out to our support desk by sending an email to Support@osf.io.

What to Include in Your Email

To help us assist you as efficiently as possible, please include the following information in your email:

  • Your Name: The name associated with your OSF account.
  • OSF Username or Email: The email address or username you use to log into OSF.
  • Description of the Issue: A detailed explanation of the problem or question you have. The more details you provide, the better we can assist you.
  • Relevant Screenshots or Links: If applicable, attach any screenshots or provide links that might help us understand the issue better.

Response Time

Our support team aims to respond to all inquiries within 1-2 business days. We appreciate your patience as we work to assist you and ensure you have the best experience on OSF.

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